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How bouillote Handles Your Personal Information

Your account, your wallet activity, and your identity verification data belong to you — and this page explains exactly what we collect, why we collect it, and what you can do about it.

SSL-encrypted account dataPayPal, Venmo & Play+ transaction recordsIdentity verification on fileRight to access your dataContact us to update or delete
bouillote How bouillote Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

Questions about your data do not need to wait. Our support team handles privacy requests directly — whether you want to pull your account records, correct a detail, or ask about retention timelines on your PayPal or Venmo transaction history. Reach us through any of the channels below and we will confirm receipt within one business day.

Live Chat Open the chat window from your account dashboard any time you are logged in. Privacy and data requests are flagged directly to our compliance team from there.
Email Support Send your request to our support address from the email tied to your account. Include your account username so we can locate your records without delay.
In-App Help Center Navigate to Settings, then Help, then Privacy Request inside the bouillote app on iOS or Android to submit a structured data access or deletion request.
HOW WE PROTECT YOUR DATA

Security, Retention, and Your Account Controls

Data security at bouillote is not a checkbox — it is built into every step from the moment you connect a payment method to the moment a withdrawal clears. Here is what that looks like in practice across the four areas that matter most to your account.

Encryption at Rest and in Transit

Every piece of account data — from your saved PayPal credentials to your identity scan — is encrypted using AES-256 at rest and TLS in transit. No plain-text storage, no exceptions.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can review and adjust cookie preferences from the Privacy section inside account settings at any time.

Data Retention Windows

Active account data is held for the life of your account. After you close your account, transactional records are retained only as long as applicable state law requires, then permanently deleted from our servers.

Requesting Changes to Your Record

To correct, export, or delete your personal data, submit a request through Live Chat or the in-app Privacy Request form. We will process verified requests within the timeframe your state's privacy law sets.

Your Privacy Policy Questions

These are the questions we hear most often from people reviewing their account data, submitting a deletion request, or trying to understand how their PayPal or Venmo activity is stored.

We collect your name, date of birth, email, phone number, and the payment details for whichever method you connect — PayPal, Venmo, or Play+ prepaid. Identity verification documents are collected if a withdrawal review requires them.

We do not sell your personal data. We share only what is required to process payments through PayPal, Venmo, or Play+, and what applicable state law or a lawful government request compels us to disclose.

We keep transactional records for the period mandated by applicable state financial regulations. Once that window closes, records are permanently deleted from our systems and are no longer accessible to our team.

Log into your account, go to Settings, then Help, then Privacy Request, and submit a data access request. You can also reach our team via Live Chat. We confirm receipt within one business day.

Yes. Submit a deletion request through the in-app Privacy Request form or via email from your registered address. We will delete your data subject to any retention obligations your state's law requires us to honor.

We use session cookies to maintain your login state and analytics cookies to understand how the lobby is navigated. You can review and turn off non-essential cookies from the Privacy section in your account settings.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.